HazelchatVerified Creator
Source-grounded AI chat agent for your website that answers visitors and guides them to book, buy or enquire
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About Hazelchat
This update is research-based: I read the Hazelchat homepage and pricing, its Wix App Market listing and its Framer plugin page, not a hands-on test. The design choice that defines it is restraint. The agent answers only from pages, PDFs and Q&A you approve, shows the source under every answer and hands off to your contact option when it does not know, which is a deliberate trade against general chatbots that sound confident either way. Operationally it is simple: import content, test privately, paste one script. The unanswered-questions list is the most useful loop, because gaps become approved answers you write once. Limits are real: website chat only, no scanned documents, no JavaScript-rendered pages yet, and the free plan stops at 50 answers a month. It is also new, with no public reviews yet and little company or security detail on the site, so read the DPA before using it with customer data. Prices also differ between the official site (euros) and the Wix app (dollars). For a small business or agency that wants a controlled FAQ-and-lead chat on its own site, the free tier is a low-risk way to test. If you need phone, WhatsApp, deep helpdesk integrations or autonomous actions, compare Chatbase, Botpress or Intercom Fin.
Hazelchat is a platform for building a customer-facing AI chat agent that answers visitors' questions from your own website pages, PDFs, Word documents, text files and approved Q&A. Every answer shows the source it came from, and when the agent cannot find an answer it says so and offers your contact option instead of guessing.
The workflow has three steps: build the agent by importing pages and choosing what it may use, test it privately, then paste one script onto your site and switch it on. After launch, unanswered questions collect in a list so you can add an approved answer once, and visitor enquiries are saved to your workspace. The agent can route visitors to the booking, checkout, trial or enquiry page you choose, and it connects to WordPress, Shopify, Webflow, Wix, Squarespace and Framer sites plus tools like Zapier, n8n, HubSpot, Pipedrive, Slack and Cal.com.
It suits small businesses, agencies and site owners who want a controlled website chat that sticks to their own content, rather than a general-purpose chatbot. It is website chat only, with no phone channel, and scanned documents and pages that need JavaScript rendering are not supported yet.
Key Features
- Builds an agent from website pages, PDFs, Word docs, text files and approved Q&A
- Shows the source under each answer
- Admits when it does not know and offers your contact option
- Private testing before publishing
- Unanswered-questions list to add approved answers once
- Enquiries saved to your workspace
- One-script install plus Wix, Framer and WordPress style integrations
- Connects to Zapier, n8n, HubSpot, Pipedrive, Slack, Cal.com and more
Pros
- Answers only from content you approve, which limits made-up replies
- Free plan with 50 answers a month and no credit card
- Private test mode before anything goes live
- Unanswered questions list turns gaps into reusable answers
- Pricing counts only sourced answers, not tests or handoffs
Cons
- Website chat only, with no phone or messaging channels
- Answers only what your content covers
- Scanned files and JavaScript-rendered pages are not supported yet
- Free plan stops answering at 50 answers a month
- Newer product with few public reviews, and the site shows limited company and security detail
Pricing
Hazelchat is freemium and prices by answers, meaning replies backed by your sources. Private tests, handoffs and "I don't know" responses are not counted. The Free plan costs €0 per month with 50 visitor answers, one verified website, the current recommended model and saved enquiries, with no credit card required. At 50 answers the widget stops answering new questions until the next monthly period and shows your contact option, with no automatic overage charge.
Paid plans on the official site (per month): Starter at €39 with 750 answers and 1 website; Business at €149 with 3,000 answers and 3 websites; and Scale from €449 with 12,000 answers and 10 websites. Paid plans include a seven-day trial but require a payment method.
The Wix App Market lists its own USD prices for the Wix app: Starter at $32 per month on the yearly plan or $50 monthly, and Business at about $124 per month, and notes the chat only appears on Wix sites with a Premium plan. The Framer plugin has no separate charge, though Framer may require a paid Site plan for custom code. Confirm current prices on hazelchat.co.
Frequently Asked Questions
Hazelchat is a tool for building an AI chat agent that answers website visitors' questions from your own pages, documents and approved answers, showing its sources.
Yes. The Free plan includes 50 visitor answers per month, one verified website and saved enquiries, with no credit card required.
On the official site, Starter is €39/month (750 answers), Business €149/month (3,000 answers, 3 websites) and Scale from €449/month (12,000 answers, 10 websites). The Wix app lists separate USD prices.
It says it doesn't know and offers your contact option instead of guessing, and the question is added to a list so you can add an approved answer.
It installs with one script and lists WordPress, Shopify, Webflow, Wix, Squarespace, Framer and Ghost, with a Wix app and Framer plugin available.
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