Refund & Cancellation Policy

1. Overview and Scope

This Refund and Cancellation Policy applies to all paid digital promotional and editorial services purchased on AICentralResources.com, including:

• Fast-Track Review ($29.99 USD one-time): Expedited 24–48 hour editorial review, permanent DO-FOLLOW SEO backlink, and verified listing upon approval.
• Featured Placement ($49.99 USD / 30 days): Prime sticky placement in category hero sections, homepage rotation, and dedicated newsletter spotlight.

2. Fast-Track Review Refund Guarantee

We aim to review and publish your submitted software promptly and fairly. Our Fast-Track tier is protected by the following clear guarantees:

• 100% Refund if Submission is Rejected: If our editorial team cannot approve your tool because it fails our quality or safety guidelines (e.g. non-functional product, deceptive claims, malicious software, or prohibited content), you will receive a full 100% refund immediately.
• SLA Delay Guarantee: If we fail to initiate your editorial review within 48 business hours of submission without prior communication, you may request an immediate 100% refund, or choose to have your tool reviewed free of charge.
• Published Listings: Once a tool submission has been approved, reviewed, and published live with its permanent DO-FOLLOW backlink, the digital service has been fully rendered and is non-refundable, except as required by applicable statutory consumer law.

3. Featured Placement Cancellation & Refunds

Featured placements operate on a flexible 30-day billing cycle:

• Cancel Anytime: You may cancel your Featured Placement recurring subscription at any time via your account dashboard or by contacting Paddle Buyer Support. Your tool will remain featured until the end of the paid 30-day period, and no further charges will occur.
• 14-Day Cooling-Off Period: If you cancel within 14 days of purchasing an initial Featured Placement and our system experienced verifiable technical downtime that prevented your listing from appearing, you are entitled to a full or pro-rata refund.
• Downgrade Behavior: When a Featured listing expires or is cancelled, your tool is never deleted. It automatically transitions to a standard verified listing, permanently preserving your listing URL and DO-FOLLOW backlink.

4. How to Request a Refund

Because Paddle is our official Merchant of Record, you have two simple and direct ways to request assistance or a refund:

1. Directly with AI Central Resources: Email us at contact@aicentralresources.com with your submission tool name and Paddle Order/Transaction ID. We process eligible requests within 24 hours.
2. Via Paddle Buyer Support: Visit paddle.net or contact Paddle support at help@paddle.com. Paddle can look up your receipt, assist with payment questions, and process approved returns directly.

5. Processing Time

Once a refund is approved by our team or Paddle, it is credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, or Google Pay). Refunds typically appear on your statement within 3 to 7 business days, depending on your card issuer or financial institution.

6. Chargebacks and Disputes

We encourage you to contact us or Paddle directly prior to opening a bank dispute or chargeback. We are committed to resolving any issue fairly, quickly, and without hassle.