Chatbase

Chatbase is an AI customer experience platform that lets businesses build, deploy, and optimize conversational AI agents without writing code. Agents can be trained on a company's own files, website links, Notion pages, Q&A pairs, and YouTube videos, then published across live chat, WhatsApp, Slack, Messenger, Instagram, email, and voice channels from a single dashboard. Beyond answering questions, Chatbase agents can take real actions by connecting to tools like Stripe, Shopify, Cal.com, Zendesk, Salesforce, and HubSpot, letting them look up orders, process bookings, retrieve invoices, or update account details during a live conversation.

The platform covers the full agent lifecycle: building an agent with guardrails and brand instructions, testing it against real scenarios before launch, deploying it across every customer channel with one click, and optimizing it over time using analytics on resolution rates, sentiment, and escalations. A built-in helpdesk lets teams route complex tickets to human agents when needed, while a "Backstage" debugging view shows exactly why an agent made a particular decision, helping teams refine instructions with confidence.

Chatbase is built for support, sales, and product teams at companies of any size, from solo founders embedding a single support widget to enterprises deploying HIPAA-eligible agents with SSO, audit logs, and custom roles. The platform is SOC 2 Type II audited and GDPR compliant, and it explicitly does not use customer data to train underlying models.

Founded by Yasser Elsaid and grown as a bootstrapped company without external venture funding, Chatbase has scaled to serve over 10,000 businesses worldwide, including brands like Chuck E. Cheese, Sage, Les Mills, and Bridgestone, and has become one of the most widely used no-code AI agent platforms for customer-facing use cases.

Chatbase offers a Free plan at $0/month with limited model access, 50 message credits/month, and 1 member (agents are deleted after 14 days of inactivity). Hobby is $32/month billed annually ($384/year) and adds advanced models, 500 message credits/month, 2 members, integrations, basic analytics, and attachments. Standard is $120/month billed annually ($1,440/year) and adds 4,000 message credits/month, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, personalization, auto-retrain, and advanced integrations like Stripe and Zendesk. Pro is $400/month billed annually ($4,800/year) and adds 15,000 message credits/month, 5 members, advanced analytics, source suggestions, and tickets-as-a-source. Enterprise is custom-priced ("Let's Talk") and adds higher limits, custom roles and permissions, SSO, white-labeling, audit logs, priority support, a dedicated CSM, SLAs, and HIPAA eligibility. Add-ons include auto-recharge credits ($40 per 1,000 credits), extra agents ($300/agent/year), and removal of "Powered by Chatbase" branding ($1,188/year).