Tidio

Tidio is an all-in-one AI customer service platform that combines live chat, a help desk ticketing system, and Lyro, a conversational AI agent, into a single unified panel. Founded in 2013 in Szczecin, Poland, Tidio helps more than 300,000 businesses reply faster to customers across live chat, email, Messenger, Instagram, and WhatsApp without losing the human touch. Its stated resolution rate of up to 67% comes from Lyro, which is trained on a business's own support content and, according to Tidio, is powered by Anthropic's Claude models alongside in-house models.

The platform's core building blocks are Live Chat for real-time website conversations, Help Desk for organizing tickets and email into one inbox, Lyro AI Agent for automating repetitive customer questions and tasks, and Flows, a no-code visual builder for proactive automations that capture leads and recover missed conversations. Lyro can be deployed standalone alongside other help desk software such as Zendesk or Salesforce through REST APIs, webhooks, JS actions, or MCP, or used natively within the Tidio panel alongside human agents with configurable handoff rules.

Tidio is built for small and mid-sized businesses, particularly in ecommerce, services, education, finance, SaaS, and travel, that want to scale customer support without hiring a large team. Shopify, WordPress, and Squarespace users can install Tidio with no-code setup, and the platform integrates with 120+ tools including HubSpot, Zendesk, Mailchimp, and Zapier. Teams that need enterprise-level customization can work with Tidio's professional services team for custom AI model training, SOC 2 and HIPAA compliance, and dedicated support.

Whether the goal is cutting response times, automating FAQ handling, or converting more website visitors into leads and sales, Tidio positions itself as a middle ground between basic live chat widgets and heavyweight enterprise help desks, aiming to keep automation aligned with genuine customer trust rather than replacing human support entirely.

Tidio offers a free plan (50 billable conversations, 50 one-time Lyro AI conversations, 100 Flows visitors reached). Starter plan begins at $24.17/mo for 100 billable conversations with a 7-day free trial. Growth plan starts at $49.17/mo from 250 billable conversations and adds advanced analytics, user permissions, and automatic chat assignment. Plus plan starts at $300/mo plus usage-based rates for AI and human conversations, adding departments, multiproject, custom branding, and OpenAPI access. Premium is custom-priced and includes a guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, Mobile SDK, SSO, and a dedicated services team. Lyro AI Agent can also be purchased as a standalone add-on starting at $32.50/mo for 50 AI conversations, and Flows can be purchased standalone starting at $24.17/mo for 2,000 visitors reached. Annual billing gives two months free compared to monthly pricing.