Document360

Document360 is a knowledge base platform from Kovai.co for building customer-facing help centers, product documentation and internal wikis. Authors work in a markdown or WYSIWYG editor with category hierarchies, versioning, workflows and role-based access, and the published portal is branded and searchable.

Its AI stack is branded Eddy AI: AI Search for natural-language answers, an AI Chatbot (sold as an add-on), an AI Writing Agent for drafting and improving articles, and an MCP server so other AI tools can read the content. Teams also get a workflow builder, SSO and SCIM, more than 60 integrations and migration help from legacy help-center tools. G2 shows a 4.7 out of 5 rating, and it lists SOC 2 Type II and ISO 27001:2022.

It fits support, customer success and product teams at mid-size and enterprise companies that want a dedicated knowledge base with governance, analytics and multilingual content, rather than a general-purpose workspace. Customers cited include McDonald's, the NHS, HP, Puma and Samsung Ads.

Document360 currently directs buyers to a quote for pricing, so there is no clearly published self-serve price list to rely on. A free trial is offered so teams can evaluate the editor and portal first.

Third-party comparison sites have historically listed tiers of roughly $199 (Professional), $249 to $299 (Business) and $499 (Enterprise) per project per month, and one review mentions a credit-based plan from about $299 per month. Treat these as dated, unofficial figures.

AI features such as the Chatbot are sold as add-ons, and enterprise plans add SSO, SCIM and extended support. Request a current quote from Document360 before budgeting.