Missive

Missive is an inbox collaboration platform for teams that run on email. It gives each team a shared inbox, shared tasks and a shared space to discuss conversations, so several people can work from the same mailbox without stepping on each other's toes. It is used by more than 6,500 companies and rated around 4.8 stars across G2, Capterra and Trustpilot.

Beyond email, Missive consolidates SMS, WhatsApp, Instagram, Messenger and live chat into one inbox. Internal comments, assignments, round-robin and least-busy distribution rules, automations and 25+ integrations keep work moving, while the AI assistant drafts replies, translates and summarizes conversations, and can connect to tools such as Stripe or a CRM through MCP. You can use Missive's AI credits or bring your own API key, and the platform is SOC 2 Type II compliant with SSO on the top tier.

It suits support, sales, operations and agency teams, particularly small and mid-sized groups of roughly 3 to 50 people in industries like law, accounting, real estate, logistics and e-commerce that want a lighter alternative to a full helpdesk.

Missive is paid software with a 30-day free trial of the Productive plan and no credit card required. A 20% discount applies when billing yearly, and the monthly and yearly list prices shown are the same per-user rates.

Starter is $14 per user per month for up to 5 users and includes email, SMS and social accounts, team spaces and inboxes, and SOC 2 Type II compliance. Productive is $24 per user per month for up to 50 users and adds integrations, rules and automations, basic analytics and reporting, and API and MCP access.

Business is $36 per user per month for unlimited users and adds SAML SSO, IP restrictions, advanced analytics and reporting, and personalized team onboarding. AI features are included in plans, and teams can use Missive credits or their own API key.