AI Tool Comparison
Comparing as AI Voice Bots & IVRFreed AI vs Retell AI
Compare features, pricing, pros & cons, and user ratings to decide which AI tool is best for your needs.
Freed AI
VS
Retell AI
Verdict by Category
AI content generation failed. Refresh the page to try again.
Detailed Comparison
Feature
Freed AI
Retell AI
Pricing
PaidFreed publishes clear, tiered pricing, unlike some enterprise-focused competitors that require a sales call. The AI Scribe has four tiers: Starter at $39/month (billed annually) or $59/month (billed monthly) for 1 clinician and up to 40 notes/month; Core at roughly $59-79/month for unlimited notes and Clinical Evidence; Premier at $104/month (annual) or $119/month (monthly) for the full suite including EHR push, dictation, and ICD-10/CPT coding; and custom Groups pricing for multi-clinician clinics with admin dashboards, SSO, and volume discounts. Freed Front Desk, the separate AI receptionist product, starts at $149/month per block of 250 calls. All AI Scribe plans include a 7-day free trial with no credit card required, and residents, students, and trainees can get the Core plan free through Freed's pilot program.
FreemiumRetell AI's Pay-as-you-go plan starts at $0 with $10 in free credits, no commitments, and full platform access. AI Voice Agents cost $0.07-$0.31 per minute depending on the LLM and voice provider selected, with a base cost breakdown of $0.055/min for Retell's voice infrastructure, $0.015-$0.040/min for text-to-speech (ElevenLabs is priciest at $0.040/min), and LLM costs ranging from $0.003/min (GPT 5 nano) to $0.16/min (GPT 5.5). AI Chat Agents start at $0.002+ per message. The plan includes 20 free concurrent calls, with additional concurrency at $8/month each; the first 10 knowledge bases are free, then $8/month each; phone numbers cost $2/month and verified numbers have a one-time $10 fee. Add-ons include Knowledge Base (+$0.005/min), Batch Call (+$0.005/dial), Branded Call ID (+$0.10/outbound call), Advanced Denoising and Safety Guardrails (+$0.005/min each), PII Removal (+$0.01/min), and AI Quality Assurance ($0.10/min after 100 free minutes). The Enterprise plan offers custom pricing with dedicated stable servers, custom SSO, role-based access control, custom MSA/DPA/BAA terms, high concurrent call caps, and 24/7 support with a dedicated portal.
Categories
AI Healthcare ToolsAI Productivity ToolsAI Chatbots
AI ChatbotsAI No-Code / Automation ToolsAI Developer APIs & PlatformsAI Audio & Music Tools
Summary
Affordable AI medical scribe and front desk for independent clinics, starting at $39/month
Build human-like AI voice agents for phone calls with ~600ms latency
Freed AI Pros & Cons
Pros
- Transparent, published pricing starting at $39/month, unusually clear for the AI medical scribe category
- Purpose-built for independent and small-to-midsized clinics rather than enterprise health systems
- Combines scribing, cited clinical Q&A, and coding suggestions in one affordable tool
- High reported accuracy (98% recall on medical terms) and accessible US-based human support
- New Front Desk product extends the same AI to patient calls and messaging, not just documentation
- 7-day free trial with no credit card required, plus free access for residents and students
Cons
- No native EHR API write-back for most systems; EHR push works only with browser-based EHRs, not deep two-way integrations like Epic or Oracle Health
- Front Desk is still in beta with a waitlisted 'Advanced' tier, so scheduling and insurance verification aren't yet automated
- Higher tiers (Premier, Groups) are needed to unlock EHR push, coding, and multi-user features, which adds up for growing clinics
- Built for browser-based, ambulatory workflows, so it's a weaker fit for large hospital systems already standardized on Epic or Cerner
- Audio is only temporarily retained during processing, so there's no persistent recording to fall back on after a note is finalized
Retell AI Pros & Cons
Pros
- Industry-leading ~600ms latency for natural, fluid conversations
- True pay-as-you-go billing with no annual contracts required to start
- Highly configurable flow builder with real-time function calling
- Broad LLM and TTS provider choice, including Claude, GPT, and Gemini models
- SOC 2, HIPAA, and GDPR compliant out of the box
- Simulation testing and detailed call analytics for continuous quality improvement
Cons
- Billing continues during silence and hold time since speech recognition stays active
- Advanced voices like Elevenlabs cost more per minute than platform-native voices
- Enterprise-grade features like SSO and custom BAAs require the custom-priced Enterprise plan
- Costs can add up quickly at scale when combining premium LLMs, TTS, and add-ons like AI QA
- No native mobile app; management happens through the web dashboard