Vapi

Vapi is an API-native enterprise voice AI platform that allows engineering teams to build, test, and deploy configurable voice agents capable of listening, adapting, and resolving customer issues in real time. Rather than building custom telephony and speech infrastructure from scratch, developers use Vapi to chain together speech-to-text, large language model, and text-to-speech providers into a single low-latency pipeline, supporting over 100 languages with an average latency under 500ms. The platform is used for inbound customer service, outbound collections, candidate screening, sales coaching, and autonomous IVR navigation, with strongest traction in financial services, healthcare, insurance, automotive, and workforce management.

The platform offers a unified dashboard for orchestration, real-time monitoring, and enterprise-grade configurability, letting teams go from prototype to production in days rather than months. Enterprise-ready capabilities include SSO, OAuth2, and RBAC, SOC 2, HIPAA, and PCI compliance, dedicated deployment support, and built-in AI guardrails designed to prevent model hallucinations and keep agents within defined behavioral boundaries. Named customers include Amazon Ring, which moved 100% of its inbound support volume to Vapi in two weeks, alongside Intuit, ServiceTitan, New York Life, Kavak, and Instawork.

Founded in 2023 by Jordan Dearsley (CEO) and Nikhil Gupta (CTO), who met at the University of Waterloo, Vapi grew out of an early voice-based AI assistant project before pivoting to focus on the underlying low-latency voice infrastructure. The company publicly launched on Product Hunt in March 2024 and has since scaled to over 1 million developers, 2.7 million unique agents created, and more than 1 billion calls handled. In May 2026, Vapi raised a $50 million Series B led by Peak XV, with participation from Microsoft's M12, Kleiner Perkins, and Bessemer Venture Partners, bringing total funding to $72 million and pushing its valuation to roughly $500 million after 10x year-over-year growth in enterprise ARR.

Vapi offers two plans. Build is usage-based with 60+ free call minutes included, then $0.05 per call minute and $0.005 per SMS/chat message for Vapi hosting (model provider costs for STT, LLM, and TTS are passed through at cost, or $0 if you bring your own API key), 10 call lines included with additional lines at $10/line/month, 14-day call history and 30-day chat history, and community Discord and email support. Scale is an annual contract with a fixed platform fee and committed volume, custom volume-based per-minute pricing, enterprise-grade SSO, RBAC, and SOC 2, data residency options, a support SLA, and a dedicated account team. Both plans offer HIPAA compliance as a $2,000/month add-on and Zero Data Retention as a $1,000/month add-on.