AICentralResources
AI Tool Comparison

Comparing as AI Chatbot Builders
Hazelchat vs Chatbase

VS
Hazelchat official logo and brand icon

Hazelchat

Freemium
Visit WebsiteFull Review
Chatbase official logo and brand icon

Chatbase

Freemium
Visit WebsiteFull Review

Verdict by Category

Detailed category analysis is not available for this comparison.
View Hazelchat View Chatbase
Feature & Spec Matrix

Detailed Comparison22 Criteria

Complete side-by-side breakdown of specifications, capabilities, and feature parity

Swipe horizontally to compare features
Feature / Spec
Hazelchat
Hazelchat
Chatbase
Chatbase
Pricing Model
FreemiumHazelchat is freemium and prices by answers, meaning replies backed by your sources. Private tests, handoffs and "I don't know" responses are not counted. The Free plan costs €0 per month with 50 visitor answers, one verified website, the current recommended model and saved enquiries, with no credit card required. At 50 answers the widget stops answering new questions until the next monthly period and shows your contact option, with no automatic overage charge. Paid plans on the official site (per month): Starter at €39 with 750 answers and 1 website; Business at €149 with 3,000 answers and 3 websites; and Scale from €449 with 12,000 answers and 10 websites. Paid plans include a seven-day trial but require a payment method. The Wix App Market lists its own USD prices for the Wix app: Starter at $32 per month on the yearly plan or $50 monthly, and Business at about $124 per month, and notes the chat only appears on Wix sites with a Premium plan. The Framer plugin has no separate charge, though Framer may require a paid Site plan for custom code. Confirm current prices on hazelchat.co.
FreemiumChatbase offers a Free plan at $0/month with limited model access, 50 message credits/month, and 1 member (agents are deleted after 14 days of inactivity). Hobby is $32/month billed annually ($384/year) and adds advanced models, 500 message credits/month, 2 members, integrations, basic analytics, and attachments. Standard is $120/month billed annually ($1,440/year) and adds 4,000 message credits/month, 3 members, helpdesk, voice, telephony, outbound campaigns, API access, personalization, auto-retrain, and advanced integrations like Stripe and Zendesk. Pro is $400/month billed annually ($4,800/year) and adds 15,000 message credits/month, 5 members, advanced analytics, source suggestions, and tickets-as-a-source. Enterprise is custom-priced ("Let's Talk") and adds higher limits, custom roles and permissions, SSO, white-labeling, audit logs, priority support, a dedicated CSM, SLAs, and HIPAA eligibility. Add-ons include auto-recharge credits ($40 per 1,000 credits), extra agents ($300/agent/year), and removal of "Powered by Chatbase" branding ($1,188/year).
Starting Price
Difference
$0 Free — Starter €39/mo
$19/mo (Hobby) or $99/mo (Standard)
Free Plan & Trial Scope
Difference
Free forever: 50 visitor answers per month, 1 verified website, saved enquiries, no credit card; widget pauses at the limit with no overage charge
Free tier includes 1 active chatbot, 20 message credits/month, 400k character knowledge base limit, and standard website crawler
User Rating Score
Unrated
Unrated
Ideal Workflow / Use Case
Difference
Small businesses and site owners adding a source-grounded AI chat to their website to answer questions and capture enquiries
Instant website customer support chatbots, FAQ answering widgets, lead capture assistants, and internal employee document search
Enterprise & Scalability
Difference
Scale plan with 10 websites and 12,000 answers per month; DPA, privacy policy and terms published
Instant website URL crawling and document upload (PDF, DOCX, CSV), model selection (GPT-4o, Claude, custom temperature), customizable iframe/widget themes, automated lead collection forms, Zapier/Slack integrations, and custom domains
Core Categories
AI ChatbotsAI No-Code / Automation Tools
AI No-Code / Automation ToolsAI Chatbots
Builds an agent from website pages, PDFs, Word docs, text files and approved Q&A
Supported
Supported
Shows the source under each answer
Difference
Hazelchat Advantage
Not listed
Admits when it does not know and offers your contact option
Difference
Hazelchat Advantage
Not listed
Private testing before publishing
Difference
Hazelchat Advantage
Not listed
Unanswered-questions list to add approved answers once
Difference
Hazelchat Advantage
Not listed
Enquiries saved to your workspace
Difference
Hazelchat Advantage
Not listed
One-script install plus Wix, Framer and WordPress style integrations
Difference
Hazelchat Advantage
Not listed
Connects to Zapier, n8n, HubSpot, Pipedrive, Slack, Cal.com and more
Difference
Hazelchat Advantage
Not listed
Omnichannel deployment across website chat, WhatsApp, Slack, Messenger, Instagram, email, and voice
Difference
Not listed
Chatbase Advantage
Custom AI Actions that connect to Stripe, Shopify, Cal.com, and other business tools
Difference
Not listed
Chatbase Advantage
Built-in helpdesk for routing complex issues to human agents
Difference
Not listed
Chatbase Advantage
Advanced analytics on resolution rates, sentiment, and topic trends
Difference
Not listed
Chatbase Advantage
Backstage debugging view to inspect agent decisions and reasoning
Difference
Not listed
Chatbase Advantage
Support for multiple underlying models including Anthropic, OpenAI, and Gemini
Difference
Not listed
Chatbase Advantage
Auto-retraining agents that stay current with source content changes
Difference
Not listed
Chatbase Advantage
Hazelchat icon

Hazelchat Pros & Cons

Pros

  • Answers only from content you approve, which limits made-up replies
  • Free plan with 50 answers a month and no credit card
  • Private test mode before anything goes live
  • Unanswered questions list turns gaps into reusable answers
  • Pricing counts only sourced answers, not tests or handoffs

Cons

  • Website chat only, with no phone or messaging channels
  • Answers only what your content covers
  • Scanned files and JavaScript-rendered pages are not supported yet
  • Free plan stops answering at 50 answers a month
  • Newer product with few public reviews, and the site shows limited company and security detail
Chatbase icon

Chatbase Pros & Cons

Pros

  • Deploys across many channels from a single agent configuration
  • No-code setup that non-technical teams can manage
  • Deep third-party integrations for real transactional actions
  • SOC 2 Type II audited with GDPR and HIPAA-eligible options
  • Generous free plan for testing before committing to a paid tier

Cons

  • Message credits can be consumed quickly on higher-traffic sites
  • Advanced features like voice, telephony, and helpdesk require the Standard tier or above
  • Removing Chatbase branding requires a separate paid add-on
  • Enterprise-grade controls like SSO and audit logs are reserved for the Enterprise plan
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