AI Tool Comparison
Comparing as AI Agent BuildersGorgias vs Tidio
Gorgias
VS
Tidio
Verdict by Category
Detailed Comparison
Feature
Gorgias
Tidio
Pricing
FreemiumGorgias prices its Helpdesk by monthly ticket volume rather than number of agents, with five tiers at monthly billing: Starter at $10/month for 50 tickets (3 user seats), Basic at $60/month for 300 tickets, Pro at $360/month for 2,000 tickets, Advanced at $900/month for 5,000 tickets, and a custom Enterprise tier for 5,000+ tickets with added security and scale features. All plans above Starter include unlimited agent seats. Ticket overages cost $0.32 to $0.40 each depending on tier. The AI Agent is billed separately per resolved conversation at $0.90 (annual billing) to $1.00 (monthly billing), and a fully AI-resolved conversation counts as both a billable helpdesk ticket and an AI resolution. Voice and SMS are available as paid add-ons that scale with usage. Annual billing saves approximately 16% versus monthly.
FreemiumTidio offers a free plan (50 billable conversations, 50 one-time Lyro AI conversations, 100 Flows visitors reached). Starter plan begins at $24.17/mo for 100 billable conversations with a 7-day free trial. Growth plan starts at $49.17/mo from 250 billable conversations and adds advanced analytics, user permissions, and automatic chat assignment. Plus plan starts at $300/mo plus usage-based rates for AI and human conversations, adding departments, multiproject, custom branding, and OpenAPI access. Premium is custom-priced and includes a guaranteed 50% Lyro AI resolution rate, pay-per-resolution billing, Mobile SDK, SSO, and a dedicated services team. Lyro AI Agent can also be purchased as a standalone add-on starting at $32.50/mo for 50 AI conversations, and Flows can be purchased standalone starting at $24.17/mo for 2,000 visitors reached. Annual billing gives two months free compared to monthly pricing.
Categories
AI ChatbotsAI E-commerce ToolsAI No-Code / Automation ToolsAI Productivity Tools
AI No-Code / Automation ToolsAI E-commerce ToolsAI Productivity Tools
Summary
The AI Agent + Helpdesk platform built to drive ecommerce revenue
AI customer service platform combining live chat, help desk, and the Lyro AI agent
Gorgias Pros & Cons
Pros
- Deep native Shopify integration lets agents act on orders without leaving the ticket
- AI Agent pre-trained on 1B+ conversations and built on an OpenAI partnership
- Unlimited agent seats on all plans above Starter, pricing scales with ticket volume not team size
- Revenue attribution reporting shows exactly how much support conversations generate
- Trusted by 17,000+ ecommerce brands and roughly 40% of top Shopify merchants
Cons
- AI Agent resolutions are billed separately from helpdesk tickets, so a fully-automated conversation can incur two charges
- Seat limits on the entry Starter plan cap teams at 3 users
- Overage fees on exceeding monthly ticket allowances can add up quickly during volume spikes
- Deepest value is tied to Shopify and ecommerce platforms, less compelling outside that use case
- No public self-serve pricing for Enterprise tier, requires a sales conversation
Tidio Pros & Cons
Pros
- Generous free plan that includes live chat, help desk, and a limited taste of Lyro AI at no cost
- Fast, largely no-code setup that most teams can complete in under an hour
- Lyro AI agent produces natural, human-like responses grounded in a business's own content
- Broad integration ecosystem with 120+ apps including Shopify, HubSpot, and Zendesk
- Flexible pricing that lets Live Chat, Help Desk, and Lyro AI be purchased together or standalone
Cons
- Pricing structure can get confusing once Lyro AI conversations and Flows visitor quotas are added as separate usage-based costs
- Less suited to support-heavy teams that need advanced routing, SLAs, or deep ticketing analytics
- Higher-tier features like custom branding, departments, and SSO require the significantly pricier Plus or Premium plans
- Some reviewers note it feels more oriented toward marketing and sales automation than complex enterprise support operations