Weave Communications
All-in-one AI patient communication platform for dental, medical, and optometry practices — NYSE: WEAV
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About Weave Communications
Weave Communications (NYSE: WEAV) is a publicly traded all-in-one communication and patient engagement platform founded in 2008 and headquartered in Lehi, Utah. Built specifically for healthcare practices — dental, optometry, medical, and veterinary — Weave unifies phone systems, two-way texting, appointment reminders, online scheduling, digital forms, payments, and AI-powered tools into a single platform that integrates with major practice management software.
Weave's AI capabilities include an always-on AI receptionist that handles missed calls by automatically following up via text to schedule appointments and answer common patient questions, AI call intelligence that analyzes call quality and conversion outcomes, voicemail transcription, an email marketing assistant, and an automated review response system. The platform's insurance eligibility verification tool uses robotic process automation to access dental payer portals directly — giving practices faster access to detailed coverage information without manual portal logins. Weave Enterprise extends these capabilities to multi-location dental service organizations (DSOs) and healthcare groups, centralizing operations across dozens or hundreds of practice locations.
Weave is endorsed by the American Dental Association (ADA) Member Advantage program and is the right choice for dental practices, optometry groups, medical offices, and veterinary practices that want to reduce no-shows, improve patient communication, streamline administrative workflows, and grow revenue through better reviews and follow-up — all without managing multiple disconnected software systems.
Key Features
- AI receptionist — automatically follows up on missed calls with text-based scheduling and FAQ responses
- AI call intelligence — analyzes call outcomes, conversion rates, and staff communication quality
- Two-way texting with missed call auto-reply and bulk SMS campaigns
- Automated appointment reminders and confirmation workflows
- Online scheduling with customizable patient-facing booking pages
- Digital intake forms replacing paper-based patient registration
- Weave Payments — text-to-pay, card-on-file, payment plans, and in-office terminals
- AI review response assistant and automated Google review request campaigns
- Insurance eligibility verification via RPA accessing payer portals directly
- Weave Enterprise for multi-location DSOs, vision groups, and medical groups
Pros
- NYSE-listed (WEAV) — publicly accountable, stable company with 904 employees
- ADA Member Advantage endorsed — official endorsement from the American Dental Association
- All-in-one platform — replaces phone system, texting, reminders, payments, and reviews
- AI receptionist reduces missed call revenue loss with automated text-based follow-up
- RPA-powered insurance eligibility cuts hours of manual payer portal work per week
- 20-40% reduction in no-shows reported by dental practices using automated reminders
- Weave Enterprise scales to multi-location DSOs and healthcare groups
Cons
- Pricing starts at $199-$399/month — significant commitment for solo practitioners
- Hardware costs (desk phones) add to the total investment
- Multi-year contracts are standard — limited flexibility to exit
- Primary focus on US market — limited international availability
- AI features are practice management tools, not clinical decision support
Pricing
Weave's pricing is tiered by features and practice size, with no free plan available.
Entry-level plan: approximately $199/month including core phone system, two-way texting, appointment reminders, online scheduling, and digital forms. Weave Essentials at ~$399/month adds additional automation and AI features. Elite and Ultimate tiers are custom-priced and include AI call intelligence, practice analytics, bulk texting, and advanced reporting.
A setup fee of approximately $750 applies, plus hardware costs for desk phones. Multi-year contracts are standard. Weave Enterprise for multi-location organizations is priced through a custom enterprise agreement.
Contact Weave through getweave.com for a demo and pricing quote.
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Connect with Weave Communications
Frequently Asked Questions
Weave is an all-in-one communication and patient engagement platform for healthcare practices — primarily dental, optometry, medical, and veterinary. It combines a cloud phone system, two-way texting, appointment reminders, online scheduling, digital forms, payments, and AI-powered tools into one integrated platform.
Weave's AI features include an AI receptionist that handles missed calls via text and scheduling, AI call intelligence for analyzing call quality and outcomes, voicemail transcription, an email assistant for generating marketing emails, and a review response assistant.
Weave pricing starts at approximately $199/month for the entry-level plan. The Pro plan starts around $399/month. Elite and Ultimate plans are custom-priced. Hardware costs for desk phones and a ~$750 setup fee may apply.
Weave is endorsed by the American Dental Association (ADA) Member Advantage program and integrates with major dental, medical, and optical practice management software including Dentrix, Eaglesoft, Open Dental, and others.
Weave Enterprise is designed for multi-location dental service organizations (DSOs), vision groups, medical groups, and veterinary chains. It centralizes communication management, standardizes workflows, and provides consolidated analytics across multiple locations.
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